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Effective Date: July 15, 2023
Last Updated: August 15, 2026

Welcome to Viosbo (the “Website”).

This Website is owned and operated by YI KA INTERNATIONAL TRADE CO., LIMITED (the “Company,” “we,” “us,” or “our”).

Company Address:

FLAT 721, 7/F, LIVEN HOUSE,
NO. 61-63 KING YIP STREET,
KWUN TONG, HONG KONG

Contact Information:

Customer Service Email: info@viosbo.com

By accessing this Website, registering an account, placing an order, purchasing products, or using any other services offered through the Website, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them. If you do not agree to these Terms, please do not use the Website or place an order.

1. Scope

These Terms apply to:

1. Your access to, browsing of, or use of this Website;
2. Your purchase of products or services through the Website;
3. Your creation or use of a Website account;
4. Your participation in promotions, subscriptions, reviews, or other interactive features offered through the Website; and
5. Any other relationship between you and the Company arising from the Website, products, orders, or services.

These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and the Company.

If these Terms conflict with any special terms stated on a product page or promotional page, the applicable special terms will prevail. However, no provision will exclude or restrict any consumer right that cannot lawfully be excluded or restricted under Hong Kong law.

2. Contracting Entity

Orders and transactions completed through this Website are processed by the following Hong Kong business entity:

YI KA INTERNATIONAL TRADE CO., LIMITED

Unless otherwise clearly disclosed during checkout, the Company is the seller of the relevant products or services and the entity receiving payment.

We may engage third-party payment providers, warehouse operators, shipping carriers, or customer service providers to assist with transactions. Such arrangements do not relieve us of any responsibility imposed on us by applicable law.

3. Eligibility

You represent and warrant that:

1. You have reached the legal age required to enter into a binding contract in your jurisdiction;
2. The information you provide to the Website is true, accurate, complete, and current;
3. You will not use the Website fraudulently, unlawfully, or without authorization;
4. You are authorized to use the payment method submitted with your order; and
5. You are purchasing products for lawful purposes.

If you use the Website on behalf of a company or another organization, you represent that you have authority to accept these Terms on its behalf.

4. Website Accounts

Certain features may require you to register an account. You are responsible for protecting your login credentials and for activities conducted through your account.

If you discover any unauthorized use of your account, you must contact us immediately at info@viosbo.com.

To the extent permitted by law, we may restrict, suspend, or terminate an account if we reasonably believe it is associated with fraud, abuse, false information, unauthorized payments, or other conduct that violates these Terms.

5. Product Information

We make reasonable efforts to ensure that product names, specifications, images, colors, dimensions, features, availability, and prices are accurate.

However, actual product colors or appearance may vary slightly from Website images due to differences in device displays, photography lighting, production batches, or reasonable manufacturing variations.

We will not knowingly provide false product descriptions, conceal material information, or accept payment when we have no reasonable ability to supply the product. Hong Kong’s Trade Descriptions Ordinance applies to both physical and online merchants and prohibits unfair trade practices such as false trade descriptions, misleading omissions, bait advertising, bait-and-switch practices, and wrongly accepting payment. Additional information is available from the Hong Kong Customs and Excise Department.

If a product page conflicts with these Terms, the product name, quantity, price, and specifications expressly confirmed in the order will prevail.

6. Prices, Taxes, and Currencies

1. Product prices are charged in the currency displayed during checkout.
2. Unless otherwise stated, prices may not include import duties, local sales taxes, value-added taxes, customs clearance charges, or other destination charges.
3. You are responsible for import taxes and charges lawfully imposed by the destination country or region unless the checkout page expressly states that we will pay them.
4. If the currency of your payment card differs from the settlement currency, your card issuer or payment provider may convert the currency and charge additional fees. The applicable exchange rate and fees are determined by that institution.
5. If a price, discount, or product description is materially incorrect because of an obvious technical error, we may cancel the order before shipment and refund any amount collected. Orders that have already been shipped will be handled in accordance with applicable law.

7. Order Acceptance and Contract Formation

Submitting an order constitutes an offer to purchase from us and does not mean that we have accepted the order.

An order acknowledgment only confirms that we have received your order. Unless applicable law provides otherwise, a contract is formed at the earlier of the following times:

1. When we send you a shipping confirmation; or
2. When we expressly notify you that your order has been accepted.

We may reject or cancel an order for reasonable grounds, including when:

• A product is out of stock;
• The price or product information contains an obvious error;
• Payment is not authorized;
• We cannot deliver to the address provided;
• The order triggers a reasonable fraud, anti-money laundering, or security review;
• You violate these Terms; or
• Applicable law, a regulatory authority, payment provider, or card network requires us to stop the transaction.

If we cancel an order after receiving payment, we will generally return the applicable amount to the original payment method. Exceptions may apply where permitted by law, including circumstances involving false information, suspected fraud, or unlawful conduct.

8. Payment

The Website may accept Visa, Mastercard, American Express, Apple Pay, bank transfers, or other payment methods displayed during checkout.

Payments may be processed by independent third-party payment providers. You authorize us and the relevant payment provider to:

1. Verify your payment information;
2. Preauthorize or charge the order amount;
3. Conduct reasonable identity and fraud checks; and
4. Return refunds to the original payment method.

Displaying a payment method does not mean that the relevant card network or payment platform endorses or guarantees the Company or its products.

You must not use an unauthorized payment method, initiate abusive chargebacks, request duplicate refunds, or provide false information in a payment dispute. This does not limit your right to raise a legitimate payment dispute with your card issuer in accordance with applicable law.

9. Shipping and Delivery

Estimated processing times, shipping methods, shipping charges, and delivery times are stated on the product page, in the Shipping Policy, or during checkout.

Delivery times are generally estimates. Delivery may be affected by customs inspections, carrier delays, weather, public holidays, or other events outside our reasonable control.

You are responsible for ensuring that the recipient’s name, shipping address, telephone number, and other delivery information are accurate and complete. You may be responsible for delays, returned shipments, or additional charges resulting from inaccurate or incomplete information.

The time at which the risk of loss or damage to products passes to you will be determined by the mandatory law applicable to the transaction, the shipping method, and the circumstances of actual delivery. These Terms do not exclude any non-waivable consumer rights.

10. Cancellations, Returns, and Refunds

Order cancellations, return conditions, return periods, return addresses, refund processing times, and categories of non-returnable products are governed by the Return and Refund Policy published on this Website.

The Return and Refund Policy does not restrict any rights that consumers have under applicable law concerning incorrect, defective, damaged, or misdescribed products or other legally protected circumstances.

In Hong Kong consumer transactions, the Sale of Goods Ordinance and other laws may imply requirements that products correspond with their descriptions and be of reasonably merchantable quality. Consumer contracts may also be governed by the Control of Exemption Clauses Ordinance, the Supply of Services (Implied Terms) Ordinance, and the Unconscionable Contracts Ordinance. Further information is available in the Hong Kong Government’s guidance on consumer protection for online shopping.

Unless otherwise required by law:

1. Refunds are generally returned to the original payment method;
2. We do not control the processing or posting times of banks and payment providers;
3. Whether original shipping charges, customs duties, or customs clearance fees are refundable depends on the Return and Refund Policy and applicable law; and
4. You must contact us within a reasonable time after discovering that a product is damaged, missing, or incorrectly delivered and provide your order number and any reasonably necessary evidence.

11. Promotions, Discount Codes, and Gifts

Discount codes, price reductions, complimentary items, and promotional campaigns may be subject to additional rules.

Unless otherwise stated on the applicable promotional page:

• Promotions cannot be redeemed for cash;
• Different promotions cannot be combined;
• Promotions may not be resold or obtained fraudulently;
• Promotions are valid only during the stated period and for the specified regions, products, and available inventory; and
• If a return causes the original promotional conditions to no longer be satisfied, the refund may be recalculated based on the amount actually paid.

We may cancel any promotion or benefit obtained through fraud, exploitation of a system error, automated programs, or violation of the promotional rules.

12. Permitted and Prohibited Uses

You must not:

1. Use the Website for unlawful, fraudulent, or rights-infringing purposes;
2. Access a website, server, account, or data without authorization;
3. Distribute viruses or malicious code or conduct a denial-of-service attack;
4. Use bots, crawlers, or automated tools to extract Website content on a large scale, except for ordinary search engine indexing;
5. Interfere with Website, payment, or security functions;
6. Impersonate another person or submit false information;
7. Infringe our intellectual property rights or those of a third party; or
8. Use the Website for money laundering, payment fraud, or other unlawful transactions.

A violation of this section may result in your access being restricted or terminated and may be reported to the relevant authorities.

13. User Content and Reviews

If you submit reviews, images, comments, or other content to the Website, you confirm that:

1. You own the content or have obtained all necessary rights and permissions;
2. The content truthfully reflects your experience;
3. The content does not infringe another person’s intellectual property, privacy, reputation, or other legal rights;
4. The content is not unlawful, threatening, hateful, fraudulent, obscene, or infected with malicious code; and
5. You have disclosed any material relationship with the relevant product, brand, or Company that could affect the impartiality of your review.

You grant us a nonexclusive, worldwide, royalty-free, sublicensable license to store, reproduce, display, translate, and distribute the content to the extent necessary to operate, promote, and improve the Website and our products.

This license does not transfer ownership of your original content to us. We may remove content that is clearly unlawful, infringing, fraudulent, or in violation of these Terms.

14. Intellectual Property

The text, page designs, graphics, logos, software, images, videos, product information, and other content on this Website may be owned by the Company or licensed third parties and may be protected by applicable copyright, trademark, and other intellectual property laws.

Unless permitted by law or expressly authorized in writing, you must not copy, modify, sell, rent, publicly distribute, commercially exploit, or create derivative works from the Website content.

15. Third-Party Links and Services

The Website may contain links to third-party websites, shipment-tracking services, social media platforms, or payment services.

Third-party services are independently operated and subject to their own terms and privacy policies. Unless otherwise required by law, we do not control and are not responsible for the content, security, availability, or independent conduct of third-party services.

16. Service Availability

We take reasonable measures to maintain the normal operation of the Website, but we do not guarantee that it will always be uninterrupted, timely, or error-free.

We may temporarily restrict certain functions for maintenance, security, system updates, legal requirements, or other reasonable grounds. Where reasonably practicable, we will seek to minimize the effect on orders that have already been accepted.

17. Disclaimers

To the fullest extent permitted by applicable law, the Website is provided on an “as is” and “as available” basis.

However, nothing in these Terms excludes or limits:

1. Liability for death or personal injury caused by our negligence;
2. Liability for fraud or fraudulent misrepresentation;
3. Rights concerning product quality, product descriptions, title to goods, or consumer protection that cannot lawfully be excluded or limited;
4. Liability for intentional misconduct; or
5. Any other liability that cannot lawfully be excluded or limited.

General content on the Website is provided for informational purposes only and does not constitute medical, legal, financial, or other professional advice. You should obtain advice from a qualified professional before purchasing or using a product where professional judgment is required.

18. Limitation of Liability

To the extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from your use of the Website or purchase of products, including loss of profits, goodwill, opportunities, or data.

This limitation does not apply where we expressly knew at the time the contract was made that such loss was reasonably foreseeable and applicable law does not permit the liability to be excluded.

For claims directly related to a specific order, our total aggregate liability will generally not exceed the amount you actually paid for that order, to the extent permitted by law.

These limitations do not apply to the liabilities listed in Section 17 and do not affect any mandatory consumer rights.

19. Indemnification

If your intentional unlawful conduct, fraudulent use of the Website, infringement of third-party rights, or material violation of these Terms causes us to incur third-party claims, losses, or reasonable costs, you will be responsible for them to the extent permitted by law.

This section does not require a consumer to indemnify us for our own negligence, unlawful conduct, or any responsibility that must legally be borne by us.

20. Force Majeure

Neither party will be liable for a delay or failure to perform to the extent caused by events outside that party’s reasonable control.

Such events may include natural disasters, extreme weather, war, civil unrest, epidemics, governmental restrictions, customs measures, major cyberattacks, interruptions to public communications, transportation network disruptions, or serious supply-chain failures.

The affected party must take reasonable measures to minimize the effects. This section does not affect your legal right to receive a refund for products that are not supplied.

21. Personal Data

We process your personal data in accordance with the Privacy Policy published on this Website.

The Hong Kong Privacy Commissioner for Personal Data states that Website operators should collect personal data lawfully and fairly and should collect only data that is necessary, adequate, and not excessive.

Where personal data is intended to be used for direct marketing, the required information should generally be provided and the necessary consent obtained. Silence does not constitute consent, and users may opt out of direct marketing at any time.

The Privacy Policy should explain at least:

• The categories of data collected;
• The purposes of collection and use;
• Cookies and similar technologies;
• Payment providers, shipping providers, and other data recipients;
• Cross-border data transfers;
• Data retention periods;
• Data security measures;
• Rights of access and correction; and
• Consent and opt-out procedures for direct marketing.

22. Changes to These Terms

We may modify these Terms in response to changes in law, regulatory requirements, payment requirements, security measures, or Website functions.

Updated Terms will be published on the Website with a revised “Last Updated” date. Unless otherwise permitted by law, material changes will not retroactively alter orders that were already concluded before the changes took effect.

Your continued use of the Website after the updated Terms become effective constitutes your acceptance of the revised Terms.

23. Notices

You agree that we may send transaction-related notices through the email address provided with your order, account notifications, Website announcements, or other methods permitted by law.

Electronic notices will be considered delivered when sent to the valid contact information you provided, unless applicable law requires another method of delivery.

24. Assignment

You may not assign your rights or obligations under these Terms without our prior written consent.

We may assign these Terms in connection with a restructuring, merger, sale of the business, or continued operation of the Website by an affiliated company. Such an assignment will not reduce any statutory consumer rights you have already acquired.

25. Severability and No Waiver

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be modified or removed to the minimum extent necessary. The remaining provisions will continue in effect.

A party’s failure or delay in exercising a right does not constitute a waiver of that right.

26. Third-Party Rights

Unless expressly stated otherwise in these Terms, a person who is not a party to these Terms has no right to enforce any provision under Hong Kong’s Contracts (Rights of Third Parties) Ordinance (Cap. 623).

This section does not affect any right that a third party may have independently of that Ordinance.

27. Governing Law and Jurisdiction

These Terms, your use of the Website, and all orders and disputes between you and the Company are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

Subject to any mandatory consumer rights under applicable law, the parties agree that any dispute arising from or relating to these Terms, the Website, or an order will be subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.

If the consumer protection laws of your country or region provide rights that cannot be excluded by a choice-of-law or jurisdiction clause, this section does not exclude those mandatory rights.

28. Contact Us

If you have any questions regarding these Terms, an order, or a product, please contact:

YI KA INTERNATIONAL TRADE CO., LIMITED

Address:
FLAT 721, 7/F, LIVEN HOUSE,
NO. 61-63 KING YIP STREET,
KWUN TONG, HONG KONG

Customer Service Email: info@viosbo.com